metronexis

Privacy Policy

Last updated: 15th January 2026

Data Controller Information

metronexis S.A. (registration number: 741258963) is the data controller responsible for processing your personal data. We are located at Avenida da República 228, 1030-682 Lisbon, Portugal. You can contact us regarding data protection matters at privacy@metronexis.pro or by telephone at +351 214 121 024.

Data We Collect

We collect and process personal data that you provide to us directly and data that we collect automatically when you use our website and services. The types of data we collect include:

  • Contact Information: Name, email address, telephone number, company name, and postal address when you contact us or request information about our services.
  • Communication Data: Records of communications between you and metronexis, including emails, support tickets, and consultation notes.
  • Technical Data: IP address, browser type, operating system, referring URLs, pages viewed, and time spent on our website.
  • Analytics Data: Website usage patterns, user interactions, and performance metrics collected through analytics tools.
  • Marketing Data: Information about your preferences for receiving marketing communications and your engagement with our marketing materials.

How We Use Your Information

We process your personal data for the following purposes, based on legitimate legal grounds under the General Data Protection Regulation (GDPR):

  • Service Provision: To provide our fitness analytics services, respond to enquiries, and deliver customer support (legal basis: contract performance and legitimate interests).
  • Communication: To communicate with you about our services, send updates, and respond to your requests (legal basis: contract performance and consent).
  • Website Improvement: To analyse website usage, improve functionality, and enhance user experience (legal basis: legitimate interests).
  • Marketing: To send you relevant marketing communications about our services, subject to your consent and preferences (legal basis: consent and legitimate interests).
  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements (legal basis: legal obligation and legitimate interests).

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Third Parties

We may share your personal data with trusted third parties in the following circumstances:

  • Service Providers: We work with carefully selected service providers who assist us in operating our business, such as hosting providers, analytics services, and communication tools.
  • Legal Requirements: We may disclose your data if required by law, regulation, or legal process, or to protect our rights and interests.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

We ensure that all third parties who process your data on our behalf are bound by appropriate data protection agreements and comply with GDPR requirements.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations. Specifically:

  • Contact and Communication Data: Retained for up to 7 years for business relationship management and legal compliance purposes.
  • Marketing Data: Retained until you withdraw consent or we determine it is no longer necessary for marketing purposes.
  • Technical and Analytics Data: Typically retained for up to 26 months for website improvement and analytics purposes.
  • Legal and Compliance Data: Retained for the period required by applicable laws and regulations.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

  • Right of Access: You can request information about the personal data we hold about you.
  • Right to Rectification: You can request correction of inaccurate or incomplete personal data.
  • Right to Erasure: You can request deletion of your personal data in certain circumstances.
  • Right to Restrict Processing: You can request that we limit how we process your personal data.
  • Right to Data Portability: You can request a copy of your personal data in a machine-readable format.
  • Right to Object: You can object to processing based on legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at privacy@metronexis.pro or +351 214 121 024. We will respond to your request within one month of receipt.

International Data Transfers

We may transfer your personal data to countries outside the European Economic Area (EEA) for processing by our service providers. When we do so, we ensure appropriate safeguards are in place, such as adequacy decisions by the European Commission or standard contractual clauses approved by the European Commission.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection principles.

Contact Information

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

You also have the right to lodge a complaint with the Portuguese Data Protection Authority (Comissão Nacional de Proteção de Dados) if you believe we have not handled your personal data in accordance with applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will notify you by posting the updated policy on our website and updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your personal data.